RETURNS
& REFUNDS
We value your satisfaction and want you to feel confident in your purchase. Our return and exchange policy ensures a smooth process should you need to reconsider your order. Please note that certain items such as final sale or clearance items are not eligible for returns or exchange.
For eligible items, our return and exchange policy is as follows:
Whether requesting a refund or an exchange for an item of equal value, you have a 14-day window from the date of receipt to initiate the process. Please note that exchanges for items of differing prices are not covered under this policy.
If you are choosing to return your item for a refund or exchange, you will be subject to cover the return shipping fee. This fee will be deducted from your refund. Original Shipping fees are non-refundable.
To initiate an exchange or return, please contact us using the form provided HERE. Upon confirmation of eligibility, we will provide a return shipping label and the relevant address. Please ensure that returns are authorized prior to shipping.
Returned merchandise, including the product and packaging, should be unused, unworn, and in resaleable condition. We reserve the right to assess all returned items, and products not meeting the stipulated conditions are ineligible for a refund. Items can be denied for return if any of the following apply:
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Washed and/or worn
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Stains, makeup or deodorant marks
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Detached size/wash and care tags
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Animal hair
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Odor of any kind, such as smoke, cologne, or detergent
If your item is approved, you will be refunded the amount of the original purchase price minus the original shipping fee. Unapproved refund items can be returned to you for an additional $7 fee.
We will make all efforts to ensure refunds are processed within 7 business days upon receipt of the return. Please note that it may take additional days for your refund to appear on credit card or banking statements.
Damages and Issues
If you encounter defects, damage, or receive an incorrect item, please notify us within 7 days of receipt for resolution. For damaged products, photograph the product packaging and item, retain the shipping box, and contact us using the form HERE with your order number, a photo of the damaged product, and an explanation to initiate the replacement and claim process.
Available products will be promptly replaced; otherwise, a refund will be issued.
SHIPPING
Processing Time:
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Standard processing time is 5 business days.
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He Loves You Anyway deliveries average 3-5 days from warehouse departure.
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We do not ship on federal holidays.
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While we prioritize prompt delivery, weather and carrier volume may lead to delays, and He Loves You Anyway cannot be held responsible for carrier delays.
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We highly recommend ordering in advance of busy holiday season periods to ensure the timely arrival of your order.
Shipping Methods & Carriers:
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We ship via USPS, UPS, or FedEx.
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A tracking number will be provided once your order ships.
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Your order will be shipped to the delivery address you provided during checkout. Please make sure to provide all necessary details, including apartment/suite/building number and the company name if applicable.
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We do not ship to PO boxes.
Upon leaving our fulfillment center, He Loves You Anyway assumes no liability for lost or stolen packages. If your package appears delivered but isn't received, check with neighbors or await the next business day. In the event your package is misplaced, please initiate a carrier investigation. We regret that we cannot refund packages marked as delivered.
TERMS & CONDITIONS
By purchasing from He Loves You Anyway, you agree to the following terms:
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Orders cannot be canceled once production begins.
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We reserve the right to refuse returns if items do not meet the required condition.
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Processing times are typically 3-5 business days; shipping times depend on the carrier.
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We are not responsible for lost or stolen packages once marked as delivered.
PRIVACY
& COOKIES
Last updated: March 1, 2025
He Loves You Anyway (operating under Bold Brave Brands, LLC) values your privacy. This Privacy Policy outlines how He Loves You Anyway (DBA Bold Brave Brands, LLC) (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
Information We Collect
We collect the following information when you place an order or interact with our website:
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Contact Information (Name, Email, Shipping/Billing Address, Phone Number)
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Payment Details (Processed securely via third-party payment providers)
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Order History & Preferences
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Email Subscriptions (if opted in)
How We Use Your Information
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Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as to send marketing communications by email, text message, or postal mail.
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Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.
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Communicating with You: We use your personal information to provide customer support and improve our Services including processing and shipping orders.
Data Protection
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We do not store full payment details—transactions are processed securely.
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Your data will never be sold or shared with third parties, except as needed for payment processing and shipping.
Cookies & Tracking
Our website may use cookies to enhance your browsing experience. We use cookies to:
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Keep track of items in your shopping cart
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Remember login and site preferences
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Analyze website traffic and improve user experience
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Provide personalized content and promotions (if opted in)
Third-Party Cookies
We may use trusted third-party services (e.g., Google Analytics) to collect anonymous usage data. These services may place cookies on your browser.
Managing Cookies
You can control or disable cookies through your browser settings. However, disabling cookies may affect the functionality of our website. By continuing to use our website, you consent to our use of cookies. You can disable cookies in your browser settings.
INTELLECTUAL PROPERTY RIGHTS
All content on the He Loves You Anyway website, including but not limited to text, graphics, logos, images, product designs, and trademarks, is the property of Bold Brave Brands, LLC and is protected by U.S. and international copyright, trademark, & intellectual property laws.
Use of Our Content
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You may not copy, reproduce, distribute, or modify any content without prior written consent.
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Our product designs, brand name, and logo are the exclusive property of Bold Brave Brands, LLC.
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Any unauthorized use of our intellectual property may result in legal action.
TERMS OF SERVICE
This website is operated by HE LOVES YOU ANYWAY (DBA BOLD BRAVE BRANDS, LLC). Throughout the site, the terms “we,” “us” and “our” refer to HE LOVES YOU ANYWAY. HE LOVES YOU ANYWAY offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.' Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. SECTION 1 - ONLINE STORE TERMS By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services. SECTION 2 - GENERAL CONDITIONS We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service. SECTION 5 - PRODUCTS OR SERVICES (if applicable) Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Returns and Exchanges Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations or that any errors in the Service will be corrected. SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more details, please review our Returns & Exchanges Policy.